Terms of service

Effective Date: 01/01/2026

These Terms of Service ("Terms") govern your use of the Renovo Australia website and any purchases made through it. By accessing our website or purchasing our products, you agree to be bound by these Terms.

If you do not agree, please do not use our website or services.

About Us

Renovo Australia Pty Ltd (ABN 15 693 065 468) ("Renovo", "we", "us", or "our") is an Australian registered company offering wellness and technology products for personal use.

Eligibility & Use of Website

By using this website, you confirm that you:

  • Are at least 18 years old, or have permission from a parent or guardian
  • Will use the website lawfully and responsibly
  • Will not misuse, copy, or interfere with the website or its content

We reserve the right to restrict or terminate access if these Terms are breached.

Products & Information

We aim to ensure all product descriptions, images, pricing, and specifications are accurate. However:

  • Minor variations may occur
  • Product images are for illustrative purposes only
  • We reserve the right to update or discontinue products without notice

Our products are not intended to diagnose, treat, cure, or prevent any medical condition unless explicitly stated. Always consult a qualified healthcare professional before use.

Orders & Payments

  • All prices are listed in Australian Dollars (AUD)
  • All prices include GST
  • Orders are subject to availability and acceptance
  • We may cancel or refuse orders at our discretion (including suspected fraud or errors)

Payment must be made in full at the time of purchase.

Shipping & Delivery

Shipping timeframes are estimates only and may vary due to external factors. Renovo Australia is not liable for delays outside our control.

Risk of loss passes to you once the product has been delivered to the address provided.

Returns, Refunds & Consumer Rights

Our Returns & Refund Policy forms part of these Terms.

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law (ACL). You are entitled to remedies for major failures, and other rights that cannot be excluded.

Warranties

Some products include a manufacturer's warranty. Warranty terms vary by product and are provided separately.

Warranty rights are in addition to your ACL rights, not a replacement.

Health & Wellness Disclaimer

Renovo products are intended for general wellness purposes only.

You acknowledge that:

  • Results may vary between individuals
  • Our products are not medical devices unless stated
  • You use our products at your own discretion and risk

Renovo Australia is not responsible for misuse or use contrary to provided instructions.

Intellectual Property

All content on this website — including text, images, logos, designs, and branding — is owned by or licensed to Renovo Australia.

You may not reproduce, distribute, or exploit any content without our prior written consent.

Limitation of Liability

To the maximum extent permitted by law:

  • Renovo Australia is not liable for indirect, incidental, or consequential loss
  • Our liability is limited to repair, replacement, or refund as required under the ACL

Nothing in these Terms limits liability where it cannot legally be limited.

Indemnity

You agree to indemnify Renovo Australia against any claims, losses, damages, or expenses arising from your misuse of the website or breach of these Terms.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and handle personal information in accordance with Australian privacy laws.

Dispute Resolution

We are committed to resolving any concerns fairly and promptly. If you have a complaint or dispute, we ask that you contact us first at support@renovoaustralia.com.au so we can work to resolve the issue directly.

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to:

  • Consumer Affairs Victoria: www.consumer.vic.gov.au
  • The Australian Competition and Consumer Commission (ACCC): www.accc.gov.au

Nothing in these Terms limits or excludes your rights under the Australian Consumer Law.

Changes to These Terms

We may update these Terms at any time. The latest version will always be available on our website. We will provide reasonable notice of any material changes where practicable. Continued use of the website after any changes constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of Victoria, Australia, and any disputes will be subject to the jurisdiction of the courts of Victoria, Australia.

Renovo Australia Pty Ltd (ABN 15 693 065 468) Renovo Australia —mdash; support@renovoaustralia.com.au — renovoaustralia.com.au — Melbourne, Victoria, Australia